Política de envío
Order Processing Time
- Premade Items: Orders for in-stock items are processed within 2-5 business days after purchase.
- Preorder Items: Preorder items will have varying processing times based on production. We will communicate weekly updates via email regarding the status of your preorder.
Preorders
- Preorders allow you to secure exclusive Tevilah pieces before they are produced.
- You may cancel your preorder and receive a full refund before the item enters production.
- Once production has begun, we are unable to cancel the order.
- You will receive weekly email updates regarding your preorder's progress, including estimated shipping dates.
Shipping Timeframes
- Domestic Shipping (USA): 3-7 business days after processing.
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International Shipping: 7-21 business days, depending on destination and customs processing.
Once your order has shipped, you will receive an email with tracking information.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and the weight of your order.
- We offer free standard shipping on all domestic orders over $150.
Customs & Duties (International Orders)
- International orders may be subject to customs fees, import duties, and taxes once the shipment reaches your country.
- These charges are the responsibility of the customer and are not included in the shipping fee.
Incorrect Shipping Information
- Please ensure that your shipping address is entered correctly at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you realize there is an error in your shipping details, contact us at customerservice@tevilah.shop within 24 hours of placing your order.
Lost or Stolen Packages
- Once your package is marked as delivered by the carrier, we are not responsible for lost or stolen packages.
- If your package is missing, please contact the carrier directly. We will assist you in filing a claim if needed.
Delays
- We are not responsible for shipping delays caused by the carrier, weather, customs, or other factors beyond our control.
- For preorder items, production delays may occur. We will keep you informed through weekly updates.
Questions?
For any shipping-related questions, feel free to contact us at customerservice@tevilah.shop.